Refund policy
1. Our promise, in short
We want you sleeping better — not stuck with something that didn't work for you. That's why every EMME order is backed by two things:
- Your legal right to cancel (for customers in the EU/EEA and Norway).
- Our 30-Night Sleep Guarantee — a voluntary promise that goes further than the law requires.
If anything about your order is wrong, damaged, or not what you expected, email with your order number and we'll make it right.
2. The 30-Night Sleep Guarantee
The EMME Method is a 30-night program. Sleep changes gradually, so we ask you to give it a real chance — and if it still doesn't work for you, we'll refund you.
How it works
- Follow the 30-night program and log each night on your My Ritual page — the link arrives by email with your order, and there is nothing to download. Logging is how we know the program was actually followed.
- If, after finishing all 30 nights, you don't feel your sleep has improved, you're eligible for a full refund of the bundle price. We take your word for it — the logged nights are how we know you gave it a fair go, not a test you have to pass.
- Submit your claim within 14 days of completing night 30 by emailing with your order number.
Good to know
- The guarantee is offered per customer, on your first EMME bundle.
- Missing a night doesn't break the guarantee. Life happens. Your program picks up where you left off — night 12 is still night 12 when you come back to it. What counts is that all 30 nights get done and logged, not that they land on 30 consecutive calendar days.
- You do not need to return opened hygiene items to qualify (see Section 5) — completing the logged program is what counts.
- The digital 30-night program and any personalised plan are non-refundable on their own, as they are delivered and used immediately; the guarantee covers the bundle as a whole.
3. Your right to cancel (EU/EEA & Norway — statutory withdrawal)
If you live in the EU/EEA or Norway, you have a legal right of withdrawal (angrerett). This applies regardless of our guarantee and cannot be waived.
- You may cancel your order within 14 days of the day you (or someone you nominate) receive the goods.
- To use this right, tell us clearly before the 14 days are up — email with your order number and a short note that you wish to withdraw. You may also use the standard cancellation form provided by your national consumer authority.
- After notifying us, return the goods within 14 days.
- We refund you within 14 days of receiving the goods back (or of you proving they've been sent). Refunds go to your original payment method.
- Items must be returned in a condition that lets us reasonably resell them (see Sections 4 and 5). You are responsible for any loss in value caused by handling beyond what's needed to inspect the product.
Important exception: sealed goods that are unsuitable for return for health or hygiene reasons are excluded from the right of withdrawal once unsealed — see Section 5.
Customers outside the EU/EEA/Norway are not covered by statutory withdrawal, but are fully covered by our 30-Night Sleep Guarantee (Section 2) and our standard returns (Section 4).
4. Standard returns (change of mind)
Outside of the guarantee and statutory rights, we accept change-of-mind returns within 30 days of delivery, provided the item is:
- unused and in the same condition you received it,
- unopened and with any hygiene seal intact,
- in its original packaging.
Start your return by emailing . Change-of-mind return shipping is paid by the customer.
5. Items that can't be returned
For hygiene and safety reasons, the following cannot be returned or refunded once opened or with the seal broken:
- Night Mouth Tape
- Clear Breathe Nasal Strips
- Hush Ear Plugs
- Aroma Diffuser Oil (once opened)
Also non-returnable:
- The digital EMME Method program and any personalised plan (delivered immediately).
- Gift cards.
- Items marked "final sale."
These exclusions do not affect the 30-Night Sleep Guarantee (Section 2) or your rights if an item arrives damaged, defective, or incorrect (Section 6).
6. Damaged, defective, or wrong items
If your order arrives damaged, faulty, or you received the wrong item, that's on us.
- Email within 14 days of delivery with your order number and a few photos of the item and packaging.
- We'll send a free replacement or issue a full refund, including any return shipping we ask you to pay.
- Products are also covered by the statutory warranty against defects under applicable consumer law (in Norway, up to the periods set by the Consumer Purchases Act).
7. Lost or delayed shipments
Our products ship internationally, so transit can take longer than domestic orders (see our Shipping Policy for estimates). If your tracking hasn't updated or your order hasn't arrived within the estimated window, email and we'll investigate with the carrier. If a parcel is confirmed lost in transit, we'll replace it or refund you.
8. How to start a return — step by step
- Email with your order number and the reason for your return.
- We'll reply with confirmation and the correct return address and instructions. Please don't send anything back before you hear from us — the return address is not the address on the parcel.
- Pack the item securely (original packaging where possible) and ship it with a tracked service; keep your tracking number.
- Once we receive and check the item, we process your refund or replacement and email you to confirm.
9. Refunds — method and timing
- Approved refunds are issued to your original payment method.
- Please allow up to 14 days from when we receive your return (or your withdrawal notice, where applicable) for the refund to be processed; your bank or card provider may take a few extra days to post it.
- Original shipping charges are refunded only where required by law (e.g. valid statutory withdrawal) or where the return is our fault.
10. Return shipping costs
- Our fault (damaged, defective, wrong item): we pay.
- Statutory withdrawal / change of mind: the customer pays return shipping.
- Return costs and the return address are confirmed by email once your return is approved.
11. Exchanges
The fastest way to exchange is to return the eligible item for a refund and place a new order. If you'd like help choosing a different variant, email before returning.
12. Questions
We're happy to help. For anything about a return or refund: . For general questions: .
Last updated: 13 August 2026. EMME Rituals · EEK ECOM · org. no. 938 182 345.