Shipping policy
This Shipping Policy explains how and where EMME Rituals (operated by EEK ECOM, org. no. 938 182 345) ships your order, how long delivery takes, and what to expect with tracking, customs, and delays. For returns and return shipping, please see our Return & Refund Policy.
1. Free shipping
We offer free standard shipping on all orders to the countries we serve. There is no minimum order value — the price you see at checkout is the price you pay for delivery: nothing.
2. Order processing
Orders are processed within 1–3 business days after your payment is confirmed. You'll receive a shipping confirmation with a tracking link by email once your order leaves our warehouse. Orders placed on weekends or public holidays are processed the next business day.
3. Delivery times
Our products ship internationally, so please allow a little longer than a domestic order. Estimated delivery times after processing (in business days):
- Europe: 7–15 business days
- North America: 10–20 business days
- Other served regions: 10–25 business days
These are estimates, not guarantees. Delivery can be affected by carrier volumes, weather, and customs processing, which are outside our control.
4. Where we ship
We currently ship to selected countries across Europe and North America. If your country is available, you'll be able to select it and complete checkout; if it isn't shown at checkout, we don't ship there yet.
5. Tracking
As soon as your order ships, we'll email you a tracking link. Please allow a few days for the first tracking scan to appear after dispatch. If your tracking hasn't updated for a while, it's usually still moving — but you're always welcome to check in with us.
6. Customs, duties & taxes
Because orders are shipped internationally, they may be subject to import duties, taxes, or customs fees charged by the destination country on arrival. These charges are set by your local authorities, are the customer's responsibility, and are not included in the product price or shipping. We have no control over these fees and cannot predict their amount. If a parcel is refused or returned because import charges were not paid, any re-shipping cost is the customer's responsibility.
7. Delayed or lost shipments
If your order hasn't arrived within the estimated window, email help@emmerituals.com with your order number and we'll investigate with the carrier. If a parcel is confirmed lost in transit, we'll send a replacement or issue a refund. We are not liable for delays caused by carriers, customs, or other events outside our control.
8. Incorrect or incomplete address
Please double-check your shipping address at checkout. You are responsible for providing a correct and complete address. If a parcel is returned to us because the address was wrong or incomplete, we'll contact you to arrange re-shipping at your cost.
9. Returns
For returns, exchanges, refunds, and who pays return shipping, please see our Return & Refund Policy.
Questions about a shipment? Email help@emmerituals.com — we're happy to help.
Last updated: 30. July 2026. EMME Rituals · EEK ECOM · org. no. 938 182 345.